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‎07-23-2019 08:53 AM

HP Recommended
Product: HP Envy 5646
Operating System: Unknown

HP Envy all-in-one printer has a constant "paper jam" message, despite there being no jam visible.  Have tried all recommended solutions but without success.  Is there anything else I could try?  (Printer is only 4 months out of warranty.) 

 

Many thanks. 

1 REPLY 1

‎07-25-2019 04:08 PM

HP Recommended

@Christine_T, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Additionally, you can follow the troubleshooting steps from this document HP DeskJet, ENVY 5640, 5660 Printers - 'Paper Jam' Error.

 

If the issue persists, revert back for further assistance.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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