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‎06-03-2026 08:12 AM

HP Recommended

I am constantly getting error messages when I try to print. I have uninstalled and re-installed the software and printer multiple times. I used to be able to print PDFs from app, but now even that won't work. Why won't my printer print?

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5 REPLIES 5

‎06-04-2026 02:41 AM

HP Recommended

Hello
Please open Control Panel - Devices and Printers - find the printer icon on your computer.
Right click on it - Printer Properties - Port.
Find the default port again and send me a picture of the entire window to confirm the issue. Thank you.

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‎06-04-2026 03:00 AM

HP Recommended

I'm a bit nervous sending port information on this open platform.  What am I looking for?

 

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‎06-05-2026 12:59 AM

HP Recommended

Hello
I understand your feelings very well.
Or you can check if there are any other engineers/volunteers who can help you in other ways.
I'm sorry, sorry.

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‎06-05-2026 01:53 AM

HP Recommended

Thank you.

 

shouel I have proxy settings on or off?

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‎06-05-2026 02:28 AM

HP Recommended

Hello
Connecting to a printer does not require setting up a proxy.

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