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HP OfficeJet Pro 9730e Wide Format All-in-One Printer

I have the 9730e printer. Every time I go to print, it is offline, but still connected to Wi-fi. I did not have this problem with the last printer, but I have had this problem with 9730e ever since I've had it.  Constantly having to turn it off and back on to print. What is its problem?  I have gone through the list for fixing. Run diagnostics and it comes back fine. Router is new, and turned off and back on. This is a constant problem with this new printer.

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