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‎07-15-2021 07:41 PM

HP Recommended
Product: OfficeJet 9010e
Operating System: macOS 10.15 Catalina

It seems like every 20-30 minutes, the ink cartridges randomly move back and forth despite not being in use. Is there a way to stop this other then having to keep the printer turned off? It’s driving me crazy!

1 person had the same question
1 REPLY 1

‎07-23-2021 11:04 AM

HP Recommended

@KDBShmich

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge error.

Are you getting any messages on the printer?

Meanwhile, follow these steps to fix the issue.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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