cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Novreske
New member
1 0 0 0
Message 1 of 2
91
Flag Post

Continual Paper Jam

HP Recommended
Envy Pro 6458
Microsoft Windows 10 (64-bit)

Just bought this printer. When we go to print it stops in the printer and the display flashes E then 1. If I press the red X the paper feeds out but nothing prints. Looking at some E1 error codes for other printers, it looks like it may be a paper size mismatch. However, the tray only goes up to 8.5 x 11 and can't go any bigger. I obviously can't make it smaller or the paper won't fit. 

1 REPLY 1
RodrigoBM
Level 3
27 27 1 4
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

This error, paper size mismatch hapens when the paper size setup its different bettwen the printer and software in your computer, go in the printer panel and set the tray paper size, after that in the printer software you need to set the same config, probably will resolved. 

 

See ya, cheers. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation