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‎05-30-2025 10:02 PM

HP Recommended

my control panel has the letters HP with a white background. the control panel is not responding. 

Reply
1 REPLY 1

‎06-02-2025 11:06 AM

HP Recommended

Hi @RosieLee1925 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It looks like your HP control panel is stuck on a white screen with the HP logo and isn’t responding. 

 

Here are some steps that might help:

 

Perform a Hard Reset

  • Press the Power button to turn on the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 15 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Note: Please connect the printer directly to a wall outlet.
  • If the printer does not turn on by itself, press the Power button to turn it on.

 

Update Printer Firmware

  • Visit HP’s support page and check for any available firmware updates.
  • Install the latest firmware and restart the printer.

 

Since your control panel is completely unresponsive, updating the firmware and performing a hard reset should help. 

 

Let me know if you need further assistance! 🚀

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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