Controls for using printer

[killick73]

I have just installed a new router as I have gone over to fibre optic broadband. I reinstalled the software for this printer and I can print 'wirelessly' ok.

However, with the old router when I used to click on the icon HP Deskjet J610 series I would get a window with other icons which would enable me to scan, clean and align cartridges, ink levels etc. All I get now is a window offering me to add a printer or new software!

The other main icons on my desktop are Shop for supplies, HP Photo Creations and HP Print and Scan Doctor. 

I would like to be able to revert back to being able to carry out the various printer tasks.

Many thanks for your help.

Patrick Hennessey

[sandytechy20]

@killick73

Good Day. A warm welcome to the HP community.

I see that you are unable to scan after reinstalling the printer software, I would like to help you.

You can use HP Smart app to scan to form a computer.

Here is the link of HP document, which explains how to use HP Smart App: https://support.hp.com/in-en/document/c04675142

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[killick73]

Have downloaded HP Smart. Appears to be able to do everything except scan. Says 'HP cannot scan from this printer'.

What next?

[DavidSMP · Accepted solution]

@killick73,

I reviewed the post. Thanks for this update. It is awesome to have you back.  You've done exceptionally well by displaying splendid technical ability, immense patience and clinical efficiency to try and resolve the issue. Kudos to you for that. 🙂 As @sandytechy20 is out for the day, I am responding on his behalf.

Please perform these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-deskjet-3050-all-in-one-printer-series-j610/4066450/model/40... and follow instructions from the section “Step 1: Reset the printer”
• Then update the printer firmware also by following instructions from this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Then perform a complete uninstallation and reinstallation of the printer drivers at the root level by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

Then download the latest full feature driver from https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-3050-all-in-one-printer-series... and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

• This should fix the issue. However, if the issue continues, then download and use HP scan and capture app by following instructions from this link: https://support.hp.com/in-en/document/c04675206 (HP Printers - Using the HP Scan and Capture App (Windows 8 and 10)

It gives you instructions to download install and use the app with relevant FAQs. This should do the trick for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with. We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[killick73]

Your plan seems to have worked - well done!

However, a couple of points:-

1.        I didn't do Regedit

2.        I didn't create a new user account as, frankly, I couldn't see the point! Sorry.

3.        When I went to download the latest full feature driver from the link you gave me, it took me to the same web page                  as perform a hard reset. So I did my own thing and went to the software and downloads web page and did it that                      way.

I haven't downloaded HP Scan and Capture as I feel I don't need it - yet!

Once again, many thanks for your help. I'll come back to you if I have any further problems........!

Regards

Patrick Hennessey

[sandytechy20]

@killick73

Thanks for writing back to us.

Good to know that issue is resolved.

Yes, you can contact us whenever you want assistance in the future.

Cheers

[DavidSMP]

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[DavidSMP]

@killick73,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂