cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
142
Flag Post

Copy > Resize options have disappeared on HP Officejet Pro 8600

HP Recommended

This is my first post which is I'm making to answer my own question for the benefit of the community.

 

There is a physical issue on my HP Officejet Pro 8600 that masquerades as a software or driver issue.

 

When using the printer as a copy machine and attempting to resize the image, there appears to be only one option--100%.

 

But this is not true.  All of the option are present.  But the led under the right menu arrow has burned out.  The physical button underneath this arrow works just fine.  If you press where the led light used to be you get all of the expected resizing options.

 

Don't do what I and legions of others have done.  There is no need to find the secret menu and reset to factory defaults.  

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
24,102 23,990 1,325 1,407
Message 2 of 2
Flag Post
HP Recommended

@Net_Guy

 

Welcome to the HP Support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation