Copy query with hp deskjet2620

[Sahaba1]

I am having problems copying. The cartridge colour is on 2 bars and black and white on 1 bar. It is printing ok in clour but not photocopying well in colour and leaves smudges and marks and does not copy clearly and not at all in black white . Hp deskjet all in one 2620

[Sahaba1]

I have tried cleaning the printer and cartridges with the hp software but still same problem 

[Raj1788]

@Sahaba1

Welcome to the HP Community

Try to print using different cartridge.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, click on this link: https://support.hp.com/gb-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... for Fixing Poor Print Quality.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)