Correcting an error code 0xc19a0037 on HP Officejet Pro 8630

[Trp157]

In the middle of a print project, I received the error code 0xc19a0037, indicating the priinter's printhead appeared to be missing, note detected or incorrectly installed.  

[Anand_Andy]

Hi @Trp157,

Welcome to the HP Support Community

I understand you are getting an error:0xc19a0037 on your HP Officejet Pro 8630 printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:-

• I would like to know if you had recently changed any ink cartridge on the printer?
• Are you using HP Genuine ink cartrdiges?
• Was there any update running on the printer?

While you respond to that, please follow the below steps to resolve the issue:

Step 1:Perform a power reset on the printer.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
      NOTE: HP Recommends connecting the printer power cord directly to the wall outlet
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware if possible

• Click here to download and install the latest printer firmware from your PC.
• Click here to know different methods of updating printer firmware.

If the issue persists then please click here to view the complete documentation with the troubleshooting steps:

Hope this helps! Keep me posted. 

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