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‎06-24-2024 03:10 AM

HP Recommended

Hi, how can I fix my printer - HP Smart Tank 615 that couldn't connect to the scanner? I have no trouble before in connecting to the scanner using the HP Smart app. But today, it says no scanner was detected or HP Smart app is not compatible with the scanner in this printer, which is confusing for me because I've been using it before. I already tried to restart the network settings but it didn't helped to solve the problem. And I think it doesn't have a connection on the error because my printer is also connected to my computer through a wired connection. I can assess it even with different internet connection.

 

Hope you can help on this.

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