Up until 2 weeks ago i was printing borderless colour A5 just fine. The printer has been a bit temperamental since i brought it 4 months ago and sometimes decided it wont let me print in colour but its generally okay.
Over the past 2 weeks i have had many issues. It still switches to monochrome when i choose colour in HP Smart due to printer conflicts. I also have issues when trying to print through adobe Photoshop as first it says 'printer is not compatible' when i click print but can sometimes maneuver around this by pressing space bar. I also get an error message when ' function address 0x00007FFCEACEA859 caused a protection fault ( exception code 0xe06d7363) when i click on prefrences ( within the print window) or just print.
i cant even print a simple a4 coloured document without it going black and white but it prints out colour test prints just fine. The scan and print doctor also didnt pick up any issues either.
I have uninstalled and reinstalled the drivers and software countless times, i have check the ink cartridges, wifi etc. I have created new photoshop documents just in case they were corrupt. I have been on messenger to hp to seek advice with no luck ( they actually made it worse since i can no longer print anything in colour). I have checked the forums and i have even brought a new computer, so its new software, apps. Everything!
There is clearly something wrong with my printer/ the drivers i have been told to download ( including mainly adding the printer through windows) and i have absolutely no idea what to do now. I have only had this printer for 4 months and i am ( regrettably ) on the instant ink programme so each test page is costing me money aswell as countless hours trying to figure this out.
I am one driver uninstall and reinstall away from throwing this printer out of the window and setting it on fire.
Additionally, if the printer is connected wireless, follow the steps below-
1. Select “Start” and type “printers” in the search box.
2. Choose “Printers & scanners“.
3. elect “Add a printer or scanner“.
4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6. select “TCP/IP Device” in the “Device type” list.
7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.
8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.
Hope this helps! Keep me posted.
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