Cyan Color Won’t Print on HP OfficeJet 8022

[Ing-77-B]

My HP OfficeJet 8022 All-In-One Printer will NOT print with the cyan: so everything I print comes out faded and wrong. 
I have replaced the cyan (and ALL colors) with new cartridges, and it didn’t help. 
I have run the “Clean the Printhead” command repeatedly, and that doesn’t help. 
I have tried to “Align the Printhead” but every time I scan it, I get an error message. 
Nothing I’ve done has worked. Can someone PLEASE HELP ME?!?!? I desperately need this to print correctly!!!

[Kumar0307]

@Ing-77-B, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing Cyan. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

If the issue persists even after replacing the ink cartridges, I'm afraid this is a hardware issue with the printer. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!