Cyan not printing well (streaking)

[mores369]

Hi, for months now, we have had problems with Cyan not printing well. It streaks or it isn't there at all. We've cleaned the printheads multiple times and recently replaced the ink. It worked well for a day or two and then started happening again. Attached is what is looks like. 

Is there any good advice out there?

Thanks!

~Mike

[Betty0610]

@mores369

Welcome to the HP Support Community.

Let's print a print quality report:

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon . The Setup menu displays.

3. Swipe the display to scroll to Reports, and then touch Reports.

4. Touch Print Quality Report. The printer prints the report.

Let me know if you see any cyan or how the cyan looks on this report.

Let's align the Printhead:

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon . The Setup menu displays.

3. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.

4. Touch Align Printhead.

5. After the printer prints the alignment page, touch OK, and then recycle or discard the alignment page.

6. Try to print.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[mores369]

Hi, 

I replied by email, but apparently it didn't post here. This was my message:

Hi, unfortunately the print quality report confirmed a problem. Cyan is not printing well. Aligning the print head failed. Cleaning the print head did not improve the quality. 

Thanks for any future advice you can provide. 

-Mike

[Betty0610]

I recommend you to contact the HP Support Team as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!