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‎01-04-2019 08:36 AM

HP Recommended
Product: D110a
Operating System: Microsoft Windows 10 (64-bit)

Periodically our D110a will be frozen. The message on the display only reads B8000C68.  Holding the power button does nothing. The only way out is to unplug the power cord for ten seconds. After re-plugging the power cord the printer goes through the regular start up and works fine. Then a week or so later it will be displaying the same error code.

I have removed and cleaned the cartridges and reinstalled the HP software to no avail. Does anyone know what this error code means?

3 people had the same question
1 REPLY 1

‎01-06-2019 12:32 PM

HP Recommended

@Bob691

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

This could be a hardware failure. For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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