• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-14-2019 11:51 PM

HP Recommended
Product: D7560
Operating System: macOS 10.14 Mojave

I recently replaced all 5 cartridges with more HP ones. After a few weeks and using the printer a few times, I got the message "The following ink cartridge appears to be damaged or missing, followed by yellow circle. Incredible! Yet i bought the yellow cartridge ($30) put it in, and still get the message! Googled about this, and one suggestion included to unplug the power from the printer, then the wall, wait at least 15 seconds--i waited much longer for the black box light to go out completely--then plug it back in. Made no difference.

Have no warranty. Any other fix it ideas? Thanks, Ko

1 REPLY 1

‎05-15-2019 07:06 AM

HP Recommended
Hi, Please follow the below document to try resolve the issue. https://support.hp.com/sg-en/product/hp-photosmart-d7500-printer-series/3396082/model/3396084/docume... Hope this helps.
Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.