DESKJET 3636 BLURS ANYTHING I PRINT

[Grace89]

Hi 

My printer used to work fine but how blurs everything I print, alot of it unreadable because of this so cannot use it properly. For some reason though it prints it's own information or 'status' sheets fine but nothing  sendelse I to the printer is ok. can anyone help?? Have tried hp support, they are useless! Thanks, very grateful for help! 

[sandytechy20]

@Grace89

Welcome to HP support community.

Which operating system is installed on the computer to which this printer is connected?

Did you make a copy and check if that prints fine?

If the issue persists while coping also, follow the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Grace89]

Hi

Thanks for your reply! I only have it set up on my mobile phone, so I use it via the android app. I have made photo copies of things and they seem fine, also when it prints it's own information or status reports they are also fine.

So it is anything else I send it from my phone that it has a issue with. It in the beginning worked ok and then for some reason started blurring, I can't think of any reason why.

I will follow your link asap and get back to you with the result...

Many thanks!

[sandytechy20]

@Grace89

Which application are you using in your phone to print?

[Grace89]

Hi 

It's the hp smart app.

[sandytechy20]

@Grace89

Update the printer firmware

Here are the steps:- click here

Uninstall and reinstall HP smart app:-Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Grace89]

Hi 

Thanks for the advice, I uninstalled the app and downloaded the it again but I still have the same problem? I looked if there's anywhere to update it and can't find any updates for the app unless I'm being silly and missing something!? 

Many thanks

[sandytechy20]

@Grace89

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.