DNS printer probs, trued recommended solution, doesn't work

[vid2]

after starting printing a large manual, it kept stopping and warning me that printer was not communicating with the HPinstant ink

and "solution" was to disconnect, turn off printer then back on  .issue not resolved after several attempts...HELP!

HP OfficeJet 3830

[Sneha_01]

Hi @vid2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating issue. Here are some additional steps you can try to resolve the DNS communication problem with your HP OfficeJet 3830:

Step 1: Check Printer Connectivity

• Verify that the printer is properly connected to your Wi-Fi network. You can usually do this through the printer's control panel by navigating to the network settings.
• Restart your router and modem. Sometimes, a simple restart of your network devices can resolve connectivity issues.

Step 2: Reconfigure Network Settings

• Log into your router’s settings (usually through a web browser by entering the router’s IP address).
• Reserve a static IP address for your printer. This ensures the printer always uses the same IP address on your network, which can help avoid DNS issues.
• On your printer's network settings, manually set the DNS server to a public DNS such as Google’s (8.8.8.8 and 8.8.4.4).

Step 3: Update Firmware and Drivers

• Check if there is a firmware update available for your HP OfficeJet 3830. You can do this via the HP support website or through the printer’s settings.
• Uninstall the current printer drivers from your computer.
• Download and install the latest drivers from the HP support website.

Step 4: HP Smart App and HP Instant Ink Account

• Ensure the HP Smart app on your device is up to date. Sometimes, updating the app can resolve communication issues.
• Re-login to your HP Instant Ink account through the HP Smart app.
• Log into your HP Instant Ink account on a web browser.
• Verify that your subscription is active and there are no issues with your account.

Step 5: Clear Print Queue and Reset Printer

• On your computer, go to the Devices and Printers section, find your HP OfficeJet 3830, and clear the print queue.
• As a last resort, perform a factory reset on your printer. This can usually be done through the printer's control panel under settings. Be sure to reconfigure your network settings afterward.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support