Dark photo print on glossy paper

[Harish553]

Hi can someone please help me.

 My problem is when I print a photo on normal/plane paper at the best setting the image details like sharpness, white balance and colors are too good and vivid, but when I print photo on glossy paper at the same setting the image is too dark, I don't know why is this happening.

Any idea ? 

Printer model is ( HP smart tank 675 ).

I am confused is it a print setting issue or printer issue 🤔.

[A_Gayathri]

Hi @Harish553,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your Dark photo print on glossy paper HP smart tank 675. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware. 
• follow the troubleshooting steps HP Smart Tank Printers - Color or black ink not printing, other print quality issues

Hope this helps! Keep me posted. 

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