Data cables detached from print head on HP Officejet Pro 9012e

[BogginsDad]

Have been getting error message that the print head is stuck.  When I investigated, two data cables appear to have become disconnected.  I have no idea how, have not pulled them out.  Not sure what pieces to remove to re-seat them.  Am reasonably technically minded and have Torx tools etc.

Is there  service manual that would help?

Thanks in advance

[A_Gayathri]

Hi @BogginsDad,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to reconnect the data cables to the print head on your HP OfficeJet Pro 9012e All-in-One Printer is a task that can often be resolved with careful handling and the right guidance. Here are the steps and resources that should help:

Basic Steps to Re-seat Data Cables

If you're comfortable with minor disassembly:

Power Off and Unplug the Printer

• Ensure the printer is fully powered down and unplugged to prevent electrical hazards.

Access the Print Head Assembly

• Open the printer as if replacing ink cartridges.
• Locate the screws or clips securing the print head compartment. Depending on the model, you may need to remove the plastic covers using your Torx tools to get a better view.

Inspect the Data Cables

• Look for the two disconnected cables near the print head assembly.
• Check the connectors for any visible damage or debris, and gently clean them if necessary.

Re-seat the Cables

• Carefully align each cable with its connector.
• Press them firmly into place until you hear or feel a secure connection.

Reassemble and Test

• Replace any removed components and test the printer to see if the error clears.

Refer to this document: Service Manual User manaul

I hope this helps. 

Take care and have a good day.

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