Dduplex module error persisting

[Balancept]

We get a messages on our computers and a message on the printer screen ever time we print, "to maintain print quality, remove and re-install the duplex module."

I originally removed and re-installed the duplex module and we bought and replaced the duplex module about a year ago. It is still continuing to come up with the error every print.

We also did this a couple of times…

Replace the duplex module, and then reset the service ink detection mechanism.

1. Open the Support Menu by pressing the Back button four times.
2. Scroll to System Configuration Menu, and then touch the OK button.
3. Scroll to Service ink container Or Duplex module, and then touch the OK button.
4. Scroll to Replace duplex module, and then touch the OK button.
5. Follow the onscreen instructions to complete the process.

Any other suggestions?

[sandytechy20]

@Balancept

Welcome to the HP support community.

Provide the printer model number or the product number for more assistance.

Refer this link to find the printer model number:- Click here