Defective 62XL Tri-Color Ink Cartridge

[Prof_Gerry]

I have a defective 62XL Tri-Color cartridge. It only prints Yellow -- it will not print Cyan or Magenta. I tried all troubleshooting methods with no results. I then bought another cartridge and it works perfectly. I would like a replacement. Thanks! Note that I can supply a scan of the Print Quality Diagnostic page to confirm my claim.

[Raj_05]

Hi @Prof_Gerry,

Welcome to the HP support community.

Please help us with your HP unit serial number Case ID (If any) or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support

[Prof_Gerry]

The part number is C2P07AN#140.

[Raj_05]

Hi @Prof_Gerry,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support