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‎10-06-2024 04:35 PM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Hello,  

 

I bought several cartridges from hpshopping.com, and one (67XL black, exp.2025/09/14,#5845515198258833) is not printing.  When I put the older one in it prints fine so the new cartridge is unfortunatelly defective.  How do I get a replacement?

 

FYI: I do not have HP instant Ink, nor do I want it.

 

Best, MArk B

Category:
1 REPLY 1

‎10-08-2024 01:11 PM

HP Recommended

Hi @CaptainAmericas 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the ink and you may need to contact sales.

 

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

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