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‎05-10-2019 10:41 AM

HP Recommended
Product: Laserjet 8710
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to delete prints from the print queue.

 

I'm finding that if there are 2 or more in the queue, it will delete all except one. Shows "deleting" in the status, but never disappears. Attempts to delete again fail.

 

Have rebooted several times, without success. Nothing else will print while it remains in the queue.

 

Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-10-2019 12:27 PM

HP Recommended

Hello,

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools that should fix the issue.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-10-2019 12:27 PM

HP Recommended

Hello,

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools that should fix the issue.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎05-13-2019 03:02 AM

HP Recommended

Thank you Jabzi.

Problem solved. One point of note.

It says to click "Accept as Solution" to indicate that the proiblem is solved. That button didn't appear on my screen until I clicked on Reply and started this messge. Then, it appeared alongside Replu and Thumbs up.

Was this reply helpful? Yes No
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