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‎08-02-2024 03:07 PM

HP Recommended
Product: T790
Operating System: Microsoft Windows 10 (64-bit)

My DesignJet T790 says to contact HP support because Maintenance Kit #2 will soon be required.  I've searched HP's page, chatted with the chatbot, and even called a 1-800 number I found.  All of them dead end because none of them recognize my Serial number.  I can't get anywhere without it.  I have a photo of it, so i am sure I and typing it correctly.  How do I get ahold of someone to get the service I need for this printer?

1 REPLY 1

‎08-03-2024 08:35 AM

HP Recommended

You can look it up for a nearby HP service center to get a repair quote  https://support.hp.com/us-en/help/service-center 

 

Or if you are handy with the tools replace it by yourself, you can get a free service manual online with detailed instructions.

 

Maintenance kit #2 on T790 is replacing the service station only, it's like 30-45 minute job, it's like 8-10 screws max.




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