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DeskJet 3520 -Startup ink alert then Carriage Jam

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DeskJet3520

I have the HP DeskJet 3520 which had a paper jam a couple of weeks ago.  I got the paper out, but now I get a “start up ink” alert when I turn on the printer followed by “carriage jam” alert.  After pressing “ok” there is a “printer preparation” page with a 3 minute timer.  The printer only makes noise for the first 2 minutes then goes silent for the rest of the time.  The “carriage jam” alert comes back and the entire loop starts again.  Is there a way to fix this?

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@JTbest319, Welcome to HP Support Community!

 

I see that the printer is in an error state, I'd suggest you follow the steps from the document 'Carriage Jam' or 'E3' Error Displays to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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