DeskJet GT 5820 not Printing MAGENTA

[Eyypril]

I just bought a DeskJet GT 5820 and when I tried printing colored on papers MAGENTA is not working at all. Other colors are fine. Instead of a red color ot will come out yellow. What should I do?

[DavidSMP]

Hi @Eyypril,

Thanks for visiting the HP community. A very Good Day to you. :)I understand that you need assistance regarding printing issues with the printer. I’ll be delighted to assist you with this. 🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP A commendable diagnosis of the issue was done. Kudos to you for that. 🙂

• Did you try making copied directly from the printer to isolate the issue further?
• For a start please make a few copies in color directly from the printer.
• If it prints in color and still magenta is missing, the printer could have a hardware issue with a faulty cartridge.
   
• Please clean the cartridges for steps on how to do it click here and check again.Please ensure to perform all the steps from this link.
• If it still does not work, then please contact HP phone support to get the unit serviced.
   
• Step 1. Open link: www.hp.com/contacthp/
• Step 2. Enter Product number or select to auto detect
• Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
• Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.
• They will be happy to assist you immediately.
• If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If it copies fine, please uninstall the printer by performing these steps.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
•   Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Then reinstall the full feature printer software from this link

Please keep me informed. I will keep a watch for your reply.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 🙂

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead.

[Eyypril]

@davidSMP It was a faulty cartridge, had to replace it.

Thanks for the response although late.

[KrazyToad]

@Eyypril

Thanks for keeping us posted and we have received your Private Message

It looks like you were interacting with DavidSMP, but he is out for the day. I'm KrazyToad & I'm at your service. 

If there are smears of ink on the back of your printouts, use an automated tool to resolve the issue.

1. Load paper into the input tray.

2. Press and hold the Power button, press the Cancel button  three times, press the Start Copy Color button  eight times, and then release the Power button.

   The printer feeds one page slowly. The printer might make some noise for approximately one minute.

3. Wait until the page ejects from the printer before you remove it.

4. Examine the test page.

Try making a Photocopy and let me know if you get those smudges

Since the HP Printer Assistant is not opening I suggest you uninstall all the printer Software and Drivers from Root Level and then download the Full Feature Software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Next try cleaning the Printhead using the HP Print Assistant. You can refer to this Link: https://support.hp.com/in-en/document/c04912978

Keep me posted how it goes

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[convey2joel]

Gently remove the blue latch and take out the color cartridge... Check all the 3holes for respective colors.. if any one is not wet .. Then the ink delivery is not proper due to air pockets in the flow pipe...

Insert the cartridge back again.
Do not close the blue latch.
Slowly press the rubber/plastic flow pipe two to three times which enable the ink to flow...PRIMING.
Now Close the latch.

Don't mind about the warning msg in the printer... 'blue latch to be removed only when replacing cartridge'

Hurray .. its done