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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Deskjet 1010 not printing

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08-06-2018 05:42 PM
Hello,
yesterday I bought two new toners for my printer, loaded them in it, loaded paper; but the power light continued blinking rapidly and the printer never started working.
I've checked the troubleshooting list on the HP site and made every step suggested. I also tried to change the USB in which I plugged the printer in, but the printer button continued blinking and blinking and no printing...
What is this?? I really don't know what to do!!!
Thanks a lot
08-07-2018 04:37 PM
Thanks for reaching out to us on HP Support Forums! I see from your post that you are having issues while printing from your HP DeskJet printer. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
Are you using genuine HP Ink cartridges or refilled ink cartridges?
Have you tried to do a power reset?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
I would suggest you follow the steps suggested in the support document for - Blinking Lights on the HP Deskjet 1010 and Deskjet Ink Advantage 1010 Printer Series
If you have followed the steps suggested and still having the issue. I would personally suggest this could be a possible hardware failure with the printer.
I will share you a private message with details. Please watch your inbox for more information.
Let me know if this helps!
Have a great day ahead! 🙂
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.
Jeet_Singh
I am an HP Employee
08-11-2018 11:34 AM
Thank you for the update,
I appreciate your time and efforts,
I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my public post as Accepted Solution to help others find a similar solution as you have.
Take care now and do have a fabulous week ahead. 🙂
Regards,
Jeet_Singh
I am an HP Employee