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‎06-24-2021 05:32 PM

HP Recommended
Product: Deskjet 1510
Operating System: Microsoft Windows 10 (32-bit)

Printer was working well until ink cartridge needed changing.  Changed ink and ran diagnostic pages.  Ink cartridges show full for black and 3/4 full for tricoloured cartridge.  

When printing from Word or Excel, you can see faint markings where the text should have printed but basically nothing shows up.

Completely confused why test pages print perfectly, but documents have no ink being printed on pages.

Have removed and reinstalled printer.  Have installed printer on a completely different computer.  Downloaded latest drivers.

HELP please!!

Category:
4 REPLIES 4

‎06-25-2021 03:10 AM

HP Recommended

Hi,

Which cartridge was replaced? it is the black or Tri-Color cartridge?

 

Follow "Step 8: Print a Print Quality Diagnostic page" below to print and evaluate a printer report, can you see all colors printed as shown by the example below?

https://support.hp.com/us-en/product/hp-deskjet-1510-all-in-one-printer-series/5157551/model/5157552...



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‎06-25-2021 02:39 PM

HP Recommended

The black cartridge was replaced.  It appears that perhaps the diagnostic pages didn't fully print. I've cleaned the nozzle heads.  And last week, printer was showing  error message that there was no paper even when paper was in the tray.  Wondering if this has just outlived its useful life or if it can be fixed?IMG_7961.JPGIMG_7962.JPG

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‎06-25-2021 02:42 PM

HP Recommended

The black cartridge was replaced.  It appears that perhaps the diagnostic pages didn't fully print. I've cleaned the nozzle heads.  As a side, last week, printer was showing  error message that there was no paper even when paper was in the tray.  Wondering if this has just outlived its useful life or if it can be fixed?IMG_7961.JPGIMG_7962.JPG

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‎06-25-2021 03:32 PM

HP Recommended

This is due to a cartridge failure, if cleaning the cartridges made no change return to the point of sale and send the cartridge to HP for inspection to claim its warranty or replace the ink cartridge.

 

This is only due to a problem with the ink cartridge itself, as the ink nozzles are clogged, a such cannot be a problem in the printer in any way, only with the ink cartridge itself.

 

Shlomi



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