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‎10-16-2020 09:55 AM - last edited on ‎05-10-2021 10:06 AM by Retired

HP Recommended
Product: Deskjet 2542
Operating System: Microsoft Windows 10 (64-bit)

Deskjet 2542.  Firmware: CBP1FN1333AR.  Windows 10.  Every time I print from Windows, a popup error dialog is displayed with "Ink Cartridge Carriage Stalled".  On the printer, all three diagnostic lights illuminate, indicating a stalled carriage.  When I dismiss the Windows error dialog by pressing the "OK" button, the diagnostic error lights on the printer turn off and the job continues and prints successfully.  Printing a test page by holding down the printer's Power and X buttons exhibits similar carriage stall behavior, so I don't think it is driver issue.  I have tried all of the recommended resolutions in  https://www.youtube.com/watch?v=9Nys74ptIPk.  Wondering if there is a firmware update.

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1 REPLY 1

‎10-19-2020 02:57 PM

HP Recommended

@MesquiteLV

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And still, if the issue persists, 

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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