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‎05-11-2020 08:58 PM

HP Recommended
Product: DESKJET 2655
Operating System: Microsoft Windows 10 (64-bit)

No matter what usb cable I connect to my printer and computer, it will not recognize the printer. This has happened since day one. All my computer usb ports are usb 3. Does that make a difference? 

3 REPLIES 3

‎05-11-2020 09:44 PM

HP Recommended

USB 3 is backward compatible with USB 2.

Have you checked the the ports are working correctly by plugging in a different device?

Any errors in the Device Manager?

If you can connect to another computer.

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‎05-14-2020 02:22 PM

HP Recommended

I have an external drive that works via USB.

 

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‎05-14-2020 03:03 PM

HP Recommended

Any errors in the Device Manager?

If you can connect to another computer.

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