Deskjet 2620 Only Printing B&W With Airprint

[cnfcomps]

After installing the latest firmware update via the EWS, printing with airprint via the Mail, Photos or HP Smart app only takes place in black and white, with no option to revert to colour. The problem is occuring on two different iPads. Printing from a Windows 10 laptop is not affected and still works in colour. I have tried restoring default settings via the EWS and setting up the printer again, making sure the HP Smart app is up to date and restarting the iPads, but these steps have made no difference.

Details:

HP Deskjet 2620
Product No: V1N01B
Serial No: [edit]
Serial No in EWS: [edit]
Firmware: TJP1FN1845AR (2018-11-06)

Thanks for any help anyone can give.

[TEJ1602 · Accepted solution]

@cnfcomps, Welcome to HP Support Community!

Try updating the iOS to the latest version.

Refer to this document HP Printers - Printing from an iPhone, iPad, or iPod Touch for help

For using HP Smart app, refer to this document HP Printers - Using the HP Smart App

Also, try removing the HP Smart app and adding it back through the App Store.

If the issue still persists, share the screenshot of the print options available while you try to print.

Keep me posted for further assistance.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cnfcomps]

Thanks for your suggestion.

I talked the owner of the printer through the process of updating the iOS software on their iPad. After restarting, the preview within the HP Smart app was still in black and white, but when printed the photo came through in colour! Since it now works OK I don't think any further action is needed.

Thanks again,

Matthew Green.

[TEJ1602]

@cnfcomps,

I am glad that the issue is fixed.

Do reach us out if you need any assistance in the future.

Thank you 🙂