Deskjet 2620: Printing and new ink cartridge problem

[dingalingsky]

Good evening.

My deskjet has started printing 1/4 of a page everytime and then reads colour ink empty. Opening the inkroom and closing it to let the ink cartridges back shows the ink to show full again. 

Is there something wrong with the cartridge connection that is interrupting the printing and showing it empty somehow.

Thanks for all your help.

 James

[Betty0610]

@dingalingsky

Welcome to the HP Support Community.

Does this happen while copying too?

To achieve the best print quality, it is necessary to align the ink cartridges.

1. After installing new ink cartridges, the printer automatically prints an alignment page.

2. Lift the scanner lid.

3. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.

   Figure : Placing the alignment page on the scanner glass

   

4. Close the scanner lid.

5. Press the Start Copy Black button  or the Start Copy Color button  on the printer control panel.

   The printer aligns the ink cartridges.

Print a Print Quality Diagnostic page in Windows:

Use HP Printer Assistant to print a Print Quality Diagnostic page in Windows.

1. Load plain paper into the input tray.

2. Search Windows for your printer model name, and then click the printer name in the list of results.

   HP Printer Assistant opens.

3. Click Print & Scan, and then click Maintain Your Printer.

   The printer toolbox opens.

4. On the Device Services tab, click Print Quality Diagnostics Page.

   A Print Quality Diagnostic page prints.

Let me know how this report looks.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792... and https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792...

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!