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‎02-21-2020 06:29 AM

HP Recommended
Product: HP DeskJet 2620 All-in-one series
Operating System: Microsoft Windows 10 (64-bit)

My printer will print with black but I cannot get it to print in colour. Even the test page is black only. I have cleaned and aligned the print heads and they come out un colour. When I try to print a document I do not have an option to print in colour.  My printer is only 2 weeks old so still has the original ink in it.

1 person had the same question
1 REPLY 1

‎02-24-2020 10:21 AM

HP Recommended

@NigelB4, Welcome to HP Support Community!

 

This could be an issue with the ink cartridge or the ink system itself. If you have already performed the steps from the document Color or Black Ink Not Printing and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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