Deskjet 2632 only prints in black and white

[evin3859]

Hello all,

Brand new HP Deskjet 2632, which I've had for a week. However, while it will print a test page and report page in colour it defaults all other printing (websites, MS Word etc) to black & white. I can't find a properties or printer setting that will solve the issue?

[TEJ1602]

@evin3859, Welcome to HP Support Community!

Refer to the document HP Printers - Print Settings Guide (Mac) to adjust the settings before you print. If you already have the settings changed and the issue persists, you can try the following steps-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

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