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‎02-01-2021 08:43 PM

HP Recommended
Product: Deskjet 2635

Hello,

 

I have a HP DeskJet 2635. I recently got notified that both of my ink cartridges were empty (flashing orange light + cartridge level on screen flashing showing empty), which seemed weird as I just replaced them a couple months back. I ended up replacing both cartridges, and the lights stayed on. I tried resetting my printer, ensuring firmware was up to date, cleaning cartridges (per HP instructions) and I am at a loss. Any suggestions? 

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1 person had the same question
1 REPLY 1

‎02-08-2021 04:06 AM

HP Recommended

@jonwolf5400, Welcome to the HP Support Community!

 

I understand you are not able to print as the printer is not recognizing the new ink cartridges.

 

Are you using HP compatible ink cartridges?

 

For more info and to resolve this issue, refer to this document. 

Also, perform the steps from this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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