Deskjet 2800e All lights flashing will not turn off

[timothy696]

printer does not print all lights flashing can only turn off by unplugging,deskjet 2800e 3 months old still under warranty

I have re installed the driver  unplugged an replugged the printer and and the USB cable 

I have used it for 2 printing sessions both about 8 pages .How do I let HP know so they can replace it  

[Hawks_Eye · Accepted solution]

Hi @timothy696 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP DeskJet 2820e is experiencing a critical error indicated by the flashing lights. Since you've already tried reinstalling the driver and reconnecting the printer, here are HP-specific steps to address the issue:

1. Power Cycle the Printer

• Turn off the printer and unplug the power cord from both the printer and the wall outlet.
• Wait for 60 seconds to allow the printer to reset.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn the printer back on and check if the lights are still flashing.

2. Check for Paper or Cartridge Issues

• Open the printer and inspect the paper path and cartridge area for any obstructions or debris.
• Ensure the ink cartridges are properly seated and that there is no protective tape left on them.
• Close all access doors securely.

3. Perform a Hard Reset

• With the printer turned on, unplug it from the power source.
• Wait for 60 seconds, then plug it back in and turn it on.
• This can help clear any persistent error states.

4. Update Printer Firmware

• Visit the HP Support page for your DeskJet 2820e and check for firmware updates.
  Update the firmware on an HP printer | HP® Support
• Download and install any available updates to ensure compatibility and improved functionality.

5. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool to diagnose and fix common issues.
  Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe
• Follow the tool's prompts for additional troubleshooting.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[timothy696]

Tried all those ink cartridges parked far right and will

Not moved need to get another printer

Go back toCannon worked well for 9 years

[Hawks_Eye]

@timothy696 

I understand that you've had a frustrating experience with your Deskjet 2800e, and I'm truly sorry it has come to this. 

HP greatly values your loyalty and the trust you've placed in our products over the years. Before making the switch, I’d love to explore all options to turn this situation around, so you can continue enjoying the features and reliability HP strives to offer.

If you’re open to it, we could explore newer HP models tailored to your needs—some come with upgraded technology and even hassle-free features like self-healing Wi-Fi and Instant Ink subscriptions that simplify your printing experience. Additionally, there may still be repair options or trade-in programs available for your current printer, and I'd be happy to guide you in accessing them.

Ultimately, our goal is to ensure you feel supported and confident in your decision, whether it's sticking with HP or trying something new. Let me know how you'd like to proceed—I’m here to help! 🌟

Take care and have a great day!

Regards,

Hawks_Eye