Deskjet 3050, changing print size

[jwl2002]

Until recently I was using a laptop running Windows 7 to print labels through ebay with reduced size font so as to accommodate 'cash' envelopes.

Since moving to a laptop running Windows 10 I find it impossible to reduce the sizing to allow this, why please?  Is there a setting I have missed somewhere?

[Raj1788]

@jwl2002

Thank you for joining the HP Community

This could be a driver issue.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-deskjet-3050-all-in-one-printer-series... to download and install the HP Deskjet 3050 All-in-One Printer series - J610 Full Feature Software and Driver.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[jwl2002]

Thanks for your reply.

Having followed your suggestions and retried unfortunately this has not worked.

I'm beginning to think there isn't a work around, but just down to 'progress' in Windows 10...

Thanks again anyway.

[Raj1788]

@jwl2002

Run the updates on the computer.

Create a local user or administrator account in Windows 10 using the below link: 

Click here: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-deskjet-3050-all-in-one-printer-series... to download and install the HP Deskjet 3050 All-in-One Printer series - J610 Full Feature Software and Driver.

Try to print.

Keep me posted.

Have a great day!

Cheers:)