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I replaced all of my ink cartridges and now nothing prints.  It was printing just like headers and I had low ink msg so I replaced them all....now nothing prints.  It acts like it is printing but it spits out blank pages.  Frustated since there is new cartridges.  I have run all the tests and they print fine (using lots of ink!) 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @LKELLY

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to print after replacing the ink cartridges.

 

I’d love to help!

 

Follow the steps in the below link to fix this issue.

 

http://hp.care/2hLazst

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @LKELLY

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to print after replacing the ink cartridges.

 

I’d love to help!

 

Follow the steps in the below link to fix this issue.

 

http://hp.care/2hLazst

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Seriously?  I know how to change the ink cartridges and I have followed all the printing alignment, cleaning steps.  I got tired of dealing with it and needed a printer so I have replaced it.  Even if someone could repair it, It would probably cost me more than the printer is worth.  I think it was a $50 printer from Walmart back in 2011 when my son went to college.  Our house printer did the exact same thing and I ended up and replaced it with his since he wasn't using anymore.  The most frustrating part is that I just replaced ALL of the ink cartridges and now I am out that money as well.  

 

But thanks for at least trying to help.  Although it was kinda insulting to think that I haven't already done these steps.  

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

The_Fossette
I am an HP Employee

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