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‎04-22-2020 09:27 AM

HP Recommended
Product: Microsoft
Operating System: Microsoft Windows 10 (64-bit)

Was printing a document, and suddenly the last page just looked like  a smeared printing.  The print cartridges are new - maybe printed 4 or 5 pages.  It now does not recognize the print cartridges - "does not communicate" and "HP protected cartridge installed" on the black ink.  I have removed and reinserted the cartridges.  I have reset the printer.  I have reset the computer.  Nothing changes.  Help!

2 people had the same question
1 REPLY 1

‎04-25-2020 03:53 PM

HP Recommended

@Tom3991

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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