Deskjet 3755 cartridge issue

[emomoney]

I just replaced the ink (genuine HP product ordered from Amazon) in my printer a couple weeks ago.  It printed fine but now is stuck on an error with the color cartridge. If I hold power+X wait 5 seconds, release X then release power, it prints a diagnostic page and the color section is fine.  It indicates the color cartridge is almost 90% full.  After the diagnostic page, it goes right back to flashing, and the web interface still says cartridge error.  Are there any other tools that can be run?  I doin't want to buy another ink as it's 90% full, plus I'm not concerned it's just the ink that's the issue.  I only have printed 75 total pages with this printer.

[KrazyToad]

@emomoney

Welcome to HP Support Community

I would like to help

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[emomoney]

That did not work. Firmware was updated a couple weeks ago when I first noticed the issue. 

[KrazyToad]

Thanks for keeping me posted

I suggest you contact HP Support in your region for further assistance

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

[emomoney]

Your link is broken.

[emomoney]

Had to replace the cartridge again for the second time in 3 months and I printed maybe 10 pages in that three months.

[macomo]

My DeskJet 3755 wont print in color. I ordered new cartridge from HP believing the problem was an empty cartridge.  The ink level on the printer and on the computer tells me that I have no ink.  This is the second cartridge I have installed all to no avail.  Is it time for another printer?