Deskjet 3755 not printing magenta

[wrangler99]

My Deskjet 3755 does not print magenta or light magenta on the print quality diagnostics page. The paper type is correct and I've cleaned the cartridges several times. Also, when I print a picture, it has a kind of green tint to it. Any help is appreciated.

[Flower_Bud · Accepted solution]

@wrangler99

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand, your printer does not print magenta color,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried changing the ink cartridges? 

How is the photocopy quality? 

Let's try these steps to resolve the issue. Click the link: https://hp.care/2GBgAU8

Step 1: Use genuine HP ink cartridges

Step 3: Make sure you are using the appropriate paper for your print job

Step 5: Check the estimated ink levels​​​​​​​

Step 6: Replace any low or empty ink cartridges

Step 7: Align the ink cartridges

Step 8: Print a Print Quality Diagnostic page

Step 10: Clean the ink cartridges

Step 12: Align the printer

Step 13: Manually clean the area around the ink nozzles

Step 14: Replace the problem ink cartridge

Let me know how this goes,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Have a great day 🙂

Cheers 🙂

[wrangler99]

I hasn't worked fine since I got it. I got it for Christmas last year. I just downloaded all the drivers and software updates the day I posted this. The ink cartridges are the ones that came with it. And I haven't photocopied anything with it yet.

[Flower_Bud]

@wrangler99

Thank you for responding,

It's great to have you back 😉

Have you tried the troubleshooting steps mentioned in my previous post? 

How is the Print Quality Diagnostic page?

If you have not tried those steps, I would suggest you try them and let me know how this goes 🙂

Have a great day 🙂

Cheers 🙂

[wrangler99]

Must have been a bad cartridges or something cause I changed it out and now everything's working like it should.

[Flower_Bud]

@wrangler99

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂