Deskjet 3760 has stopped printing

[Lucas_Godfrey]

Had the printer for about a month and not had any issues until Friday 

Suddenly, it has just stopped printing except test prints. All our devices are able to connect to the printer, all of them are able to send things to be printed, but the jobs show as printing, the printer starts to make some noises and then the job disappears from the print list.

As mentioned, I can print internal test prints, including triggering this from the HP Print and Scan Doctor software, but the software detects there is a error but no errors showing on the printer and the software is unable to tell us what the error is.

We have factory reset the printer which is still giving us the same issue  and have tested this on two different internet connections and multiple different devices. All software is fully up to date. 

[Echo_Lake]

@Lucas_Godfrey

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• What's the application you are trying to print from? 
• Are you able to make copies from the printer?
• What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
• Have you tried disconnecting all connected devices and printing from just one device?

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JessikaV]

Hi,

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

1. Make sure paper is loaded in the main tray, and then turn on the printer.

2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

3. On the welcome screen, click Start to select your printer and run the diagnostic.

4. If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.

Reset the Windows printing environment

Stop the print spooler, delete print job files, and then restart the computer and the printer.

1. Turn off the printer, and then unplug the power cord.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then click Stop.

   

4. After the Print Spooler stops, close the Services window.

5. In Windows, open File Explorer.

6. Browse to C: > Windows > System 32 > spool > PRINTERS.

7. Delete all files in the PRINTERS folder.

8. Shut down your computer.

9. Reconnect the power cord to the printer, and then turn it on.

10. Turn on the computer.

Uninstall HP print driver and use HP Smart (Windows)

Uninstall the HP print driver and install and use HP Smart on a Windows computer.

1. Disconnect any USB cables from the printer.

2. In Windows, search for and open Add or remove programs.

3. Look for your HP printer name in the list of programs.

   • If you find your printer, click the printer name, and then click Uninstall.

   • If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.

4. If a User Account Control message displays, click Yes.

5. Follow the instructions to complete the software removal, and then restart the computer.

6. Go to 123.hp.com to download and install HP Smart.

JessikaV
HP Support Community Administrator