Deskjet 3762 Not Printing Every Line

[Kathryn1972]

My printer is missing every 3rd and 4th line when printing, so I have massive full line gaps in my document.

Does anyone have any simple solutions please?

[Raj_05]

Hi @Kathryn1972,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 3762 All-In-One Printer is missing every 3rd and 4th line when printing, leaving significant gaps in your document, there are a few troubleshooting steps you can follow to try and resolve the issue.

Check Ink Levels: Ensure that your ink cartridges have sufficient ink. Low ink levels can result in poor print quality. If your cartridges are low, replace them.

Clean the Printheads: 

a. Open the HP printer software on your computer. 

b. Look for the "Tools" or "Maintenance" option and find the option to clean the printheads. 

c. Follow the on-screen instructions to run the printhead cleaning process. This should help clear any clogs or blockages.

Print a Test Page: 

a. Access the printer's control panel and look for a "Print Test Page" option. This will help you determine if the problem is specific to certain documents or a general printer issue.

Check for Driver Updates: Ensure that your printer driver is up to date. Visit the HP website and download the latest driver for your printer model.

Paper Quality: Make sure you're using the correct type and size of paper. Using the wrong paper can lead to printing issues.

Print in a Different Program: Try printing from a different software application or program to see if the issue is specific to one application.

Inspect for Physical Obstructions: Open the printer and check for any physical obstructions that might be blocking the paper path or printhead movement. Clear any debris if present.

Check for Firmware Updates: Some printer issues can be resolved by updating the printer's firmware. Check HP's website for any available updates.

Adjust Print Settings: Review the print settings in your software and ensure that they are correctly configured. Make sure you haven't set the printer to skip every 3rd and 4th line, for example.

Reset the Printer: You can try resetting the printer to its default settings, but be aware that this will erase any custom settings you have configured. You can usually find this option in the printer's menu.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support