Deskjet 3772 "door open" error message

[kblack14]

I am getting a "door open" error message when I try to print. I've checked everything, unplugged it, reset it. The reset printed a test page just fine so I know that's not a problem. Any ideas on how to solve the "door open" message or what it means? Thanks!

[Nal_NR]

Hi @kblack14,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Follow these steps to resolve the issue.

Step one: Close the cartridge door completely

If the cartridge door is not completely closed, the error message displays.

Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

Figure : Examples of closing the cartridge door (your product might vary)

NOTE:

To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

Check the product control panel to see if the error message still displays.

If these steps resolved the issue, there is no need to continue troubleshooting.

If the issue persists, see the next step.

Step two: Check the cartridge door for obstructions

Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

NOTE:

Bits of paper, packing materials, and tape might prevent the door from closing completely.

Remove any obstructions.

Check the product control panel to see if the error message still displays.

If these steps resolved the issue, there is no need to continue troubleshooting.

If the issue persists, see the next step. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.