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‎02-24-2020 02:49 AM

HP Recommended
Product: HP Deskjet 3775
Operating System: Linux

I have printer specified in subj, ot worked over wifi nice after some settings made through web interface and defining admin password to prevent accidentaly changes. Time ago I changed router and setup wifi with same password and name. Printer from that moment unable to connect ot wifi. I tried latest HPLIP, it failed. Then I tried to use mobile phone and HP Smart app. It also failed as tried to connect to WiFi endpoint started by printer and it is secured by unknown password. At least none of my own passwords I can remember works for that network.

 

For now I cannot join printer to WiFi anymore and cannot connect to it from mobile phone HP Smart app. I pressed together "Cancel + WiFi" buttons - after that printer doesn't connected to networ still. I assume it is somehow related to admin password defined before but I cnnot remember it.

 

How to fix it?

1 REPLY 1

‎02-26-2020 10:39 AM

HP Recommended

@CallMeAlex1

 

I have gone through your Post and I understand your concerns

 

Since the issue persists after resetting the Network Settings back to default, I suggest you contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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