Deskjet 3830-Encryption Credentials

[EnlaHuerta]

Set up my printer last night. Ran all the test pages, everything worked great.  This morning, I am trying to print and I get an error message that states Encryption Credentials Expired.  And I do not understand what this means or how to get it fixed. Recognizing PrinterSending to printerShowing print cue and error message concerning credentialsShowing default printer as idle

[atharva_gp]

@EnlaHuerta,

Thank you for reaching out to the HP Support community!

• Are you able to make a copy from the printer?

Let's try these steps:

Step 1: Restart the Printer and the MAC

• Restart the Router if the printer is connected on WiFi.
• Turn off the printer, wait for 60 seconds and turn it back on.
• Restart the MAC
• Try to print
• If the issue persists, proceed to the next step

Step 2: Remove and re-add the printer driver.

• Click the Apple menu, and then click System Preferences.

•      

• Click Printers & Scanners or Print & Scan.
• If your printer is listed, click the name of your printer, then click the minus sign to delete the printer. 
• Click the plus sign, click Add Printer or Scanner, click the name of your printer.
• Click the Use or Print Using menu, then select the name of your printer.

     ( For printers connected on Wireless select AirPrint or Secure Airprint)

      

• Click Add to add the printer to the list.
• Try to print again and check if that fixes the issue

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[tam-web]

The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

URL to document

https://support.hp.com/us-en/document/c06447928

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.