Deskjet 4100 All In One prints 1/3 to 3/4 page then stops

[Tommy1969]

Up until a couple of days ago I was printing fine. Today it will print 1/3 of a page to 3/4 than stop. The orange paper jam light flashes. I press it, it feeds out the sheet and satrts again. Sometimes it will do 3/4 of a page. 

Oh, and for some reason the useless HP Smart web page is showing full on the ink cartridges when the printer is showing that the colour one is half empty. It was doing the same on the Black and that ran out. Luckily I had another, but I'm not holding my breath that it is communicating back to HP anything other than how many pages this fault is clocking up from my "Plan". 

[sandytechy20]

@Tommy1969 

Welcome to the HP support community.

I understand that you are getting paper jam issues, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Tommy1969]

It doesn't Jam it stops. There is nothing impeding the paper.

The printer gets so far into prinitng a page then stops. The light flashes, I press it... it feeds the paper out and it tries again. And stops at the same point. If I try different documents it may get 3/4 of a page through one or 3 lines of another. But when it tries to restart the job it stops at the same point every time.

This isn't a mechincal jam.

When it feeds the paper out following me pushing the button there are no marks, smudges or creases of any kind. It simply gets so far then stops and the light flashes.

I have been able to photocopy just fine.

[sandytechy20]

@Tommy1969 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers