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‎04-03-2020 08:22 AM

HP Recommended
Product: HP Deskjet 5820
Operating System: Microsoft Windows 10 (64-bit)

The printer prints the text fine but it prints it multiple times close to each other. Same with graphics

 

IMG_20200403_161813.jpg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2020 02:07 PM

HP Recommended

@rolfweimar, Welcome to HP Support Community!

 

I see that the printer is experiencing print quality issues, I'd recommend you follow the steps from the document Color or Black Ink Not Printing; Other Print Quality Issues to resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-07-2020 02:07 PM

HP Recommended

@rolfweimar, Welcome to HP Support Community!

 

I see that the printer is experiencing print quality issues, I'd recommend you follow the steps from the document Color or Black Ink Not Printing; Other Print Quality Issues to resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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