Deskjet 6940 cartridge loading

[jo21mar]

The black ink bulb is lit showing the need to replace the cartridge.  With the printer on and the cover open the carriage is parked on the right side, but the bar in front of the cartridges doesn't drop down so that I can replace them.

[Raj1788 · Accepted solution]

@jo21mar

Welcome to the HP Support Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, refer to this document: https://support.hp.com/us-en/product/hp-deskjet-6940-printer-series/468001/document/c01087799 for The Carriage is Stuck for HP Deskjet 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[jo21mar]

  Thanks for the help, I am back up and running!

[senan6806]

@jo21mar

You are welcome. Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!